Operations - Customer Service Rep - Hybrid

Company: Arbella Insurance Group
Location: Quincy
Posted on: November 26, 2022

Job Description:

Why Arbella?At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.Other perks include:--- On-site gym and fitness classes and one-on-one personal training--- On-site nurse, nutritional counseling, and mental health resources--- Full-service cafeterias--- Free shuttle service to Quincy Adams T Station--- Tuition assistance programs--- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more--- A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation--- Robust training, mentorship, and professional/personal development programs--- Colleagues who genuinely care about each otherArbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!Arbella is seeking motivated candidates who have a passion for providing exceptional customer service!Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program, a comprehensive on-boarding experience and lots of career growth!The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills.Full time/part time schedules are available with hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained.Key Responsibilities:Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email.Responsible for building and maintaining positive relationships with customers and co-workers.Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion.Answer written correspondence.Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections.Make informed judgments, within authorized parameters, regarding payment plan exceptions.Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems.May be called upon to assist with the training of new Customer Service Representatives.RequirementsSome work experience in a customer service environment preferred.Sound customer service, communication and collaboration skills.Proficiency in Spanish or Portuguese would be desirable but not required.This career opportunity starts at $21.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today

Keywords: Arbella Insurance Group, Quincy , Operations - Customer Service Rep - Hybrid, Sales , Quincy, Massachusetts